WPCoder

It seems like we’ve been waiting to write this post forever. So many times we’ve attempted to get the gears rolling for a redesign, and so many times we’ve been spending so much time running our company that we haven’t been able to get started on updating our image. After a few months of extra work from everyone, we’re finally here: WPCoder’s got a new look.

We’re big fans of giving credit where credit is due, so we owe a major shout-out to our buddy Alvin Thong of Sixbase for delivering such an awesome design. Alvin was fantastic to work with, putting up with our multiple rounds of heavy critiquing & detail nitpicking and, being a big Chicago Bulls fan, not being a sore loser when our Heat took the series. When it was all said and done, he made our weekend in California one of the best vacations we’ve ever had as we celebrated the launch. Thanks, Alvin!

If you remember the old site, with the machine and the modal boxes and the lovely brown background, you’ll immediately recognize that we’ve got a whole lot more to say than before. We’ve learned so much since we started back in September 2008. As you can see, we are starting to take some of those new ideas and improvements into action to make WPCoder the best WordPress development service on the ‘net. Here’s what we’ve been working on since the new year, and what we’re focused on right now.

Customer service

We’re totally committed to making your experience with WPCoder the best you’ll ever have. At least 50% of our business has been word-of-mouth referrals from happy clients, and we want to keep it that way by blowing you away with our work and service. Here are just a few things we’ve improved, changed, or added:

• Our development team is becoming more organized so projects are quoted, approved, and started as quickly as possible.
• We’re putting the final touches on our new client area, which will improve communication between everyone involved and fix all the little bugs and quirks in our original system that slowed the project down.
• We now have a separate department that handles theme support, so if something happens to your theme after a while or you have some changes to be made, we’ll get back to you and have the work completed much faster than before.
• We’ll be hiring a few of our developers full-time starting this summer, so if you send us multiple projects it’s even more likely you’ll get to work with the same developer every time.

Expanding our reach

On the services front, we’re now publicly offering a few new minor services to you. We’ve staffed a few Shopp and WP e-Commerce developers, so if an online store is part of your next project, we’re ready to help. We’re also now offering design services, and will be working on expanding our design portfolio this summer. Finally, for anyone who is stuck or needs some ideas or feedback on a project, we’ll be happy to offer you our suggestions – just get in touch with us and share some details about your project.

Building a better blog

In our effort to connect with the community more and provide helpful resources and information for other WordPress developers, we created this journal to do just that. You can expect a new set of tutorials, articles, and interviews in the months to come, and we’ll be much more active on Twitter and other community sites to learn more and share what we know.

Tell us what you think!

In case you haven’t picked up on our drift by now, we’re eager to improve & perfect our service. Experience is a great way to do that, but we love hearing from the community and our clients, too. If you’ve worked with us before, please let us know if there are any ways we could be better. We’re all ears!